This is the trial version of a CRM package, the CRM Express Pro.
CRM-Express Free Edition is a free CRM program. CRM-Express lets you manage marketing and customers. Marketing related data, the address of prospects, etc. are managed easily with this tool. the Pro version has the necessary features for doing bulk and direct mailing to your prospects and managing the campaign, etc. Managing unsubscribe requests, updating the prospect list, etc. are also possible through the application. Other features with this tool include SMS abilities, Email Client, Calendar, Address Book, at a glance and Journal like any capable mail tool. CRM-Express Free Edition can be used in a multi-user networked configuration. The tool is free to use personally or commercially. The interface is quite intuitive and the main screens are well laid out. The main screen is tabbed and groups the functionalities required for a particular feature together under the tab.
Creating an address book starts with naming the address book. The tool has several samples of address books. You are supposed to create a completely new address book to start getting ready. The main screen includes groups of functions such as home, at a glance, address book, email, calendar, tasks, order desk, and a set of links to go directly to such features as sales reports, meeting planners, company library, etc. Direct links to the other groups mentioned also are available (to email for example). This is a nice tool that can help you organize customer support quite easily.